Return Orders

  • Enter an order ID and click View Order to load the order summary and line items.
  • For each product being returned, enter a Return Qty (leave blank for items not being returned).
  • Select a Return Reason and Return Action for each returned line item.
  • Add an optional per-line Comment for customer service notes.
  • Click Return Order to create OpenCart return authorizations (`oc_return`).
  • Each return writes an `oc_order_history` note and sets the order status to 56.
  • Return authorizations are created with return status 2 (awaiting products).